|
|
 |
|
1 What is Soldier'95? |
|
|
The Combat ‘95 clothing system (commonly referred to as Soldier ’95) is the current pattern of uniform issued to British forces. Soldier ’95 clothing has to satisfy stringent UK military requirements covering infra-red reflection, thermal signature and flame resistance. The system is based upon the layer principle and is designed to provide soldiers and military personnel with exactly the right degree of protection for any operational environment and incorporates leading technological developments from modern extreme sports and expedition wear. Unless otherwise stated, we sell only genuine Soldier ’95 clothing. |
|
|
|
|
2 How long will my order take? |
|
|
We aim to dispatch all orders within 5 working days. Delivery is guaranteed within 28 days. Many customers receive their orders within 24 to 48 hours. How long your order will take largely depends on what you order. For each product on the website we have listed the usual availability as a guide. Definitions of each of these terms is given when you click the link for each product. If you require your order quickly, or if you are worried about availability please call us and we will be happy to advise you. |
|
|
|
|
3 How much is postage and packing? |
|
|
Your order will be sent either by Business Post (next day delivery as standard) or First Class Royal Mail. Mainland UK, Northern Ireland, Channel Islands and BFPO postage and packing costs are: orders of less than £5.00 in value - £2.50 p&p; orders of less than £20 - £4.50 p&p; orders more than £20 - £6.99 p&p. International rates start at £15. |
|
|
|
|
4 What does Grade 1 (G1) mean? |
|
|
Grade 1 products are supplied in used (secondhand) condition. The condition of Grade 1 goods does vary. Some Grade 1 items may be supplied in near brand new condition, whilst other items may appear visibly worn and may have been subject to minor repairs (which will be difficult to notice). Cadet Direct guarantees that all Grade 1 goods are supplied in a serviceable condition (please see our separate Guarantee). If you have any concerns regarding Grade 1 goods please do not hesitate to contact us. |
|
|
|
|
5 What are PLCE products? |
|
|
Soldiers need to carry ammunition, water, food and protective equipment. They use Personal Load Carrying Equipment (PLCE), a tough, modular system of camouflaged belt, yoke and pouches. The term PLCE is often used to describe a broad range of carrying equipment – however we ensure that only genuine PLCE products which satisfy stringent UK military requirements covering infra-red reflection (IRR), thermal signature and flame resistance, are referred to as ‘PLCE’ in our catalogue. All our PLCE products are manufactured by approved suppliers and are suitable for both professional and cadet use. |
|
|
|
|
6 I am experiencing problems with the website... |
|
|
Cadet Direct has been operating a secure website for over 5 years and the platform is very robust and fully supported by a professional website developer.
Whilst from time to time minor problems do occur with the website, the vast majority of problems reported by customers are due to factors at the customer end. Below are listed the most common problems.
1. Registration Problems
If you are new to using the World Wide Web and would like us to register your details for you, please contact us with the following details;
• name
• address
• e-mail address
• telephone number
We will e-mail you with a username and password.
2. PC Hardware/Software Settings
Domain Name
If you are experiencing difficulties with our homepage, try typing 'https://secure.cadetdirect.com' into the address bar of your internet browser (as opposed to https://www.cadetdirect.com).
Cookies
Please ensure that cookies are enabled on your PC. To ensure that cookies are enabled in MS Windows (Internet Explorer) you will need to follow these steps:
Windows Users - Internet Explorer:
• Choose Tools > Internet Options
• In the Internet Options window, click "Custom Level"
• Ensure both sets of Cookies are set to "Enable"
Windows Users - Netscape:
• Choose Edit > Preferences
• Click advanced and check the radio button to the left of 'Accept all cookies'
• Click "Ok"
Filters, Privacy and Security Settings
The filters, privacy and security settings on your PC will greatly affect your ability to access a broad range of sites on the web. If you have set custom settings on your PC we recommend you adjust your settings accordingly or add www.cadetdirect.com to your permitted sites list.
Internet Service Provider (ISP) Issues
Your ISP is the company that provides the dial in number for your internet connection. Please note that some providers (e.g. AOL 9.0 and BT Yahoo) prefer you to use their own browser. Cadet Direct recommends Internet Explorer for accessing www.cadetdirect.com. Alternatively contact your ISP helpline and ask them for advice on how you may improve your internet accessibility.
Please do not hesitate to call us if you are still experiencing problems with the website. |
|
|
|
